When using Apple Pay or Google Pay for your charging session, a temporary reservation of 600 SEK/500 DKK /60 EUR is initiated. If your total charging cost is less than the reserved amount, the excess will be refunded after the charging session is completed.
Paying through your credit/debit card only blocks 1 EUR (or equivalent).
In the event of a session failure or charger malfunction, the reserved funds are automatically refunded. Typically, this process takes 2-3 working days for the refund to reflect in your account.
If you haven't received the balance after 7 working days, please don't hesitate to contact our dedicated customer support. We're here to assist you with any concerns or inquiries.