If you're facing challenges initiating a charging session, follow these steps:
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Charge Key Sessions: If using the Charge Key, note that stopping a session through the app is currently unavailable. We're actively working on a solution.
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Delay in Information: Occasionally, information delays may occur, and the app continues to count until the Charge Detail Record (CDR) is delivered. You'll only be charged for the energy delivered.
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Charging Station Failures: Sessions may fail due to common issues like identical IDs on CCS and Type 2 plugs. Try detaching the plug, waiting, and reconnecting. For persistent issues, contact the station support through the app.
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Unsupported Charging Stations: Ensure the 'Supported providers' filter is on. If the station isn't visible in the Northe app, it may not be supported.
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Operator Information: Lack of necessary information from the charging station operator may cause issues, especially for recently opened stations. Contact our customer service for assistance.
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Unsupported Providers: If you disabled the 'Supported providers' filter and see a station, it means Northe doesn't support it. To charge, directly contact the charging station operator.
If you are still encountering issues and would like to report the station to the Operator, you can do so by clicking on Support > Call Station Operator on the charging station screen.
If problems persist, especially across multiple stations, reach out to our customer service for further assistance. We're here to help!
Please provide all necessary information to assist us in resolving your concerns promptly. This may include Station IDs, Location/Address, App screenshots of the error, Charger Operator Name, and any other relevant details. Your cooperation in sharing this information will enable us to troubleshoot and address your issues more efficiently.